FAQ's

Q: What material are your jackets made of?

A: Our jackets are made from genuine leather (full-grain, top-grain, or suede depending on the style listed on each product page). Each hide is natural, so slight texture and shade variation between jackets is normal and part of what makes it real leather.

Q: How do I know what size to order?

A: Check our Size Guide page for detailed measuring instructions. If you're between sizes or unsure, message our support team with your measurements and we'll recommend the best fit.

Q: Do you offer custom or bespoke jackets?

A: Yes. Visit our Our Bespoke Process page to see how we build a jacket around your exact measurements, leather choice, and style preferences.

Q: Will my jacket look exactly like the photo?

A: We do our best to photograph products accurately, but natural leather grain, screen settings, and lighting can cause minor variations. The overall design, construction, and quality will always match the listing.

Q: How long does shipping take?

A: Standard orders typically ship within 7-10 business days and arrive within 3-5 business days after dispatch. Custom and bespoke orders take longer — see our Shipping Policy for full details.

Q: Do you ship internationally?

A: Yes, we ship to most countries worldwide. Some regions may be excluded due to shipping restrictions — see our Shipping Policy for the current list.

Q: What is your return policy?

A: We accept returns on unused, unaltered items within 30 days of delivery for a full refund, and store credit for returns between 31-45 days. Full details are on our Returns & Refunds Policy page.

Q: Can I cancel or change my order after placing it?

A: Orders can be canceled or modified within 24 hours of purchase. After that, production begins and changes may not be possible — contact us as soon as possible if you need to make a change.

Q: My jacket arrived damaged or defective — what do I do?

A: Contact our support team within 3 business days of delivery, keep all original packaging, and we'll arrange an inspection, repair, or replacement. Most items include a 1-year warranty against manufacturing defects.

Q: How do I care for my leather jacket?

A: Wipe clean with a soft, slightly damp cloth, condition every few months with a leather conditioner, avoid prolonged sun or moisture exposure, and store on a broad hanger. See our Learn Everything Leather page for a full care guide.